Booking, Cancellation & Refund Policy
Effective Date: August 16, 2026
Last Updated: August 16, 2026
This Booking, Cancellation & Refund Policy applies to reservations and travel services purchased from El Clásico Trips, Inc. (“El Clásico Trips,” “ECT,” “we,” “us,” or “our”).
We understand that an El Clásico trip is a significant purchase. Our goal is to make our payment, cancellation, refund, ticketing, and travel terms as clear as possible before you book.
This policy should be read together with your booking confirmation, invoice, itinerary, package details, our Terms & Conditions, and any reservation-specific terms provided to you.
If a written term specifically provided for your reservation differs from this general policy, the reservation-specific written term will control to the extent permitted by applicable law.
1. Before You Book
Please review your trip details carefully before making payment.
Your reservation documentation may identify:
The travelers included in the reservation
The El Clásico match and destination
Your FAN or GOLD package
Package price
Amount paid
Remaining balance and payment dates
Departure city or airport
Travel dates or the circumstances under which final travel times will be determined
Hotel and room arrangements
Match-ticket category
Tours, transfers, extensions, or other included services
Any upgrades or optional services
Applicable cancellation and refund terms
A website inquiry or request for information does not constitute a confirmed reservation.
Your reservation becomes confirmed after ECT accepts the booking, receives the required payment, and sends written confirmation.
2. Our Refundable Booking Period
One of the benefits of booking directly with El Clásico Trips is the flexibility we provide during the early stages of your reservation.
Payments made directly to El Clásico Trips are refundable if you cancel before airfare for your reservation has been issued, unless a different nonrefundable term has been clearly disclosed to you in writing before payment.
This includes travelers using the ECT Payment Plan.
There is no ECT cancellation fee during this refundable period unless a separate nonrefundable purchase or service was specifically requested by the traveler and clearly disclosed in advance.
To request cancellation, contact us in writing at:
Your cancellation request is effective when received by ECT.
3. Once Airfare Has Been Issued
Once airfare has been ticketed or issued, your reservation enters a different cancellation stage because ECT has begun committing funds to airlines and other travel suppliers.
After airfare is issued, a cancellation does not automatically qualify for a full refund.
Any refund will depend on the amounts that can reasonably be recovered under the terms applicable to your reservation, including airline fare rules and amounts already committed to hotels, ticket suppliers, transportation companies, tour operators, or other providers.
When evaluating a cancellation after airfare has been issued, ECT will determine which components, if any, remain refundable or recoverable and will communicate that information to the traveler.
ECT cannot guarantee the refund of amounts that have become nonrefundable under previously disclosed terms or that have been committed to suppliers in connection with the reservation, subject to applicable law.
4. ECT Payment Plan
The ECT Payment Plan is offered directly by El Clásico Trips.
It carries:
No interest. No ECT payment-plan fee.
Travelers make installment payments toward their trip according to an agreed schedule.
Using the ECT Payment Plan does not change the underlying cancellation policy.
Payments remain refundable during the applicable refundable period described above. Once airfare has been issued or other applicable nonrefundable terms take effect, cancellation refunds are determined under this policy and the terms of the individual reservation.
Failure to make scheduled payments may place the reservation at risk of cancellation.
We encourage travelers who anticipate difficulty making a scheduled payment to contact us promptly.
5. Third-Party Financing
Travelers who choose financing through Home Acceptance Corporation & Affiliates are entering into a separate financing relationship with that provider.
Financing may be subject to:
Credit approval
Interest
Repayment terms
State eligibility requirements
Other conditions established by the financing provider
The fact that a trip was financed does not change the cancellation or refund status of the travel services purchased from ECT.
Any refund due from ECT for a financed reservation may need to be coordinated with the financing provider according to the financing agreement.
Travelers should review the financing agreement carefully before accepting financing.
6. Airfare
Airfare included in an ECT package is subject to the rules of the airline and fare purchased.
Once an airline ticket is issued, the ticket may be:
Nonrefundable
Partially refundable
Changeable for a fee or fare difference
Eligible for airline credit
Subject to other carrier restrictions
Airline policies vary by carrier, itinerary, and fare.
ECT will provide or assist with applicable airline information as it becomes available, but the airline ultimately controls its ticketing, schedule, baggage, seating, change, and cancellation rules.
If a traveler requests a change after ticketing, any airline change fees, fare differences, or additional costs are the traveler’s responsibility unless otherwise agreed in writing.
7. Traveler Names, Passports and Documentation
Travelers are responsible for supplying complete and accurate information.
The legal name supplied for an airline reservation must match the traveler’s passport or other required travel document.
Travelers may be required to provide information including:
Full legal name
Date of birth
Passport number
Passport expiration date
Nationality
Other information required for international travel
If a traveler provides an incorrect name, date of birth, passport detail, or other information and the airline or another supplier charges a fee or requires a new reservation, the resulting cost may be the traveler’s responsibility.
Travelers are also responsible for obtaining and maintaining all passports, visas, travel authorizations, and entry or transit documents required for their trip.
Inability to travel because required documentation was not obtained does not automatically create a right to a refund.
8. Match Dates and Kickoff Times
The date and kickoff time of El Clásico are controlled by LaLiga, the clubs, broadcasters, governing bodies, and other third parties.
ECT does not control the match calendar.
For this reason, match dates and kickoff times can change after a traveler books.
ECT structures its travel packages with the match in mind and will make reasonable efforts to adjust the itinerary when an official schedule change occurs within the practical scope of the trip.
A change in kickoff time by itself is not considered a cancellation of the ECT trip.
If an official match-date change materially affects airfare, hotel nights, transportation, tickets, or other services, we will work with the traveler and applicable suppliers to determine the available options.
Any additional supplier costs or refunds will depend on the circumstances of the change, applicable supplier terms, and applicable law.
9. Match Postponement or Cancellation
If El Clásico is postponed, relocated, rescheduled, played under changed attendance conditions, or otherwise modified by the clubs, league, stadium, government authorities, or other event organizers, ECT will make reasonable efforts to preserve the travel experience and coordinate available alternatives.
If the match is rescheduled to a time or date that can reasonably be accommodated within the trip, ECT may adjust the itinerary accordingly.
If the event cannot reasonably be incorporated into the trip, the available options will depend on the applicable ticket, airline, hotel, and supplier terms and on the services ECT is able to provide.
If ECT is unable to provide travel services purchased by a traveler, applicable refund rights will be honored as required by law.
10. El Clásico Match Tickets
When match tickets are included in your package, the ticket category stated in your booking documentation is the commitment being purchased unless a different arrangement is specifically agreed in writing.
Exact seat numbers, rows, and sections are generally not known when the trip is booked and may not be finalized until close to matchday.
Ticket allocations are subject to stadium, club, issuer, provider, and security requirements.
ECT works with trusted ticket providers and coordinates ticket delivery and matchday information with our travelers.
A ticket upgrade requested by a traveler may involve additional cost and separate supplier restrictions.
If ticket-only purchases are offered, the specific cancellation and refund terms for that ticket-only transaction will be disclosed at the time of purchase and may differ from the terms applicable to a full travel package.
11. Seating
ECT sells tickets according to the seating category confirmed with the traveler rather than guaranteeing a particular seat number or section unless specifically stated otherwise in writing.
For reservations booked together, ECT will make reasonable efforts to fulfill the seating arrangement represented at the time of sale.
Larger groups may need to be divided into smaller seating clusters because stadium inventory is controlled by third parties and exact configurations may not be known until close to the event.
Special requests are requests only unless ECT expressly confirms them as guaranteed in writing.
12. Hotels
Hotel reservations are subject to the applicable property’s availability and cancellation terms.
ECT may begin committing hotel inventory well before arrival, particularly during an El Clásico weekend when demand is unusually high.
If a traveler cancels after the refundable booking period, any hotel amount that can be recovered will be considered when determining the applicable refund.
If ECT needs to substitute a hotel for operational reasons, we will make reasonable efforts to provide a reasonably comparable property consistent with the quality of the purchased package.
13. Tours, Stadium Experiences, Transfers and Other Services
Tours, stadium or club experiences, airport transfers, ground transportation, and other included activities may be subject to supplier schedules and local operating conditions.
Construction, security restrictions, matchday operations, weather, venue requirements, traffic, government actions, or other circumstances can change the timing or exact content of an experience.
ECT may reasonably adjust the itinerary or substitute a comparable activity when necessary.
A minor itinerary modification that does not materially reduce the overall services purchased does not by itself create a right to cancel the entire trip for a full refund.
14. Optional Upgrades and Trip Extensions
Optional services may include:
Seating upgrades
Additional hotel nights
Trip extensions
Airline upgrades
Special transportation
Hospitality products
Additional tours or experiences
Optional services may have cancellation terms different from the base package.
If an optional service is nonrefundable or subject to special restrictions, those restrictions will be disclosed to the traveler before the optional service is purchased.
15. Cancellation by the Traveler
Travelers wishing to cancel should notify ECT in writing at:
Please include the primary traveler’s name and reservation information.
ECT will review:
The date of cancellation
Whether airfare has been issued
Applicable supplier commitments
Optional services purchased
Reservation-specific terms
If a refund is due, ECT will explain the applicable calculation and process the refund in accordance with the reservation terms and applicable law.
16. Cancellation or Inability to Provide Services by ECT
If ECT is unable to provide a travel service included in a confirmed reservation, we will make reasonable efforts to offer an appropriate alternative, adjustment, credit, or refund depending on the circumstances and applicable supplier terms.
Where applicable law requires a refund for services not provided, ECT will honor those requirements.
17. No-Shows and Missed Travel
A traveler who voluntarily fails to use confirmed airfare, hotel accommodations, match tickets, transportation, tours, or other booked services may be considered a no-show by the applicable supplier.
No-show services are often nonrefundable.
ECT is not responsible for refunds for services missed because a traveler:
Misses a flight
Arrives late
Fails to carry required travel documentation
Fails to attend a scheduled transfer or activity
Violates stadium or supplier rules
Voluntarily chooses not to use a confirmed service
We will nevertheless make reasonable efforts to assist when an unexpected situation arises during a trip.
18. Travel Insurance
El Clásico Trips does not currently sell travel insurance.
We strongly recommend that travelers independently consider travel insurance suitable for their circumstances.
Depending on the policy purchased, travel insurance may provide protection for covered circumstances involving:
Trip cancellation
Trip interruption
Medical emergencies
Travel delays
Baggage issues
Other covered events
Coverage, exclusions, limits, pre-existing-condition rules, and deadlines vary by provider.
Travelers should review any insurance policy carefully before purchasing it.
19. Circumstances Beyond ECT’s Reasonable Control
International travel may be affected by circumstances beyond ECT’s reasonable control, including:
Severe weather
Natural disasters
Strikes
War
Terrorism
Civil unrest
Public-health emergencies
Government action
Border restrictions
Transportation disruptions
Airport closures
Stadium closures
Supplier failure
Match postponement
Match cancellation
Other extraordinary events
ECT will make reasonable efforts to protect the traveler’s experience and assist with available alternatives.
The availability of refunds, credits, substitutions, or itinerary changes may depend on:
Services actually provided
Amounts recoverable from suppliers
Reservation-specific terms
Applicable law
Nothing in this policy is intended to eliminate a consumer right that cannot legally be waived.
20. Refund Timing
When ECT determines that a refund is due, we will process it as promptly as reasonably possible and within any period required by applicable law.
The time required for the refund to appear on a customer’s account after ECT processes it may also depend on the payment processor, bank, credit-card issuer, financing company, or other financial institution.
21. Other Reservation-Specific Terms
Each trip can involve different:
Airlines
Travel dates
Hotels
Ticket inventory
Departure cities
Optional services
Suppliers
As a result, additional terms may be included in the written documentation for a particular reservation.
Travelers should review those terms before payment.
Any material cancellation restriction or nonrefundable component applicable to a particular purchase should be disclosed in writing before or at the time the purchase is made.
22. Questions Before Booking
We want travelers to understand the terms of their reservation before making a commitment.
If anything regarding your:
Package
Payment schedule
Refundability
Airline ticket
Seating category
Hotel
Travel dates
Optional services
Other travel arrangements
is unclear, please contact us before making payment.
El Clásico Trips, Inc.
Pasadena, California, USA
Email: info@elclasicotrips.com
Phone: 1-800-870-7041
We are happy to explain the applicable terms of your trip before you book.
